Ticket Terms and Conditions

1. Ticket orders/sale

Tickets for the ADAC TOTAL 24h-Race and the ADAC Qualifikationsrennen 24h-Race must be ordered from the ADAC Nordrhein e.V. and its authorised ticket agencies. Orders cannot be subsequently changed or cancelled. The request submitted by the customer is only accepted by ADAC Nordrhein e.V. upon the shipment of the ticket to the customer.

All tickets for the ADAC TOTAL 24h-Race and the ADAC Qualifikationsrennen 24h-Race are the property of ADAC Nordrhein e.V. and they are non-transferable. Any misuse will result in the withdrawal of the ticket. The ticket holder is personally liable.

In addition to the ticket regulations of the ADAC Nordrhein e.V., the respective general terms and conditions of the authorised advance booking offices also apply. By purchasing and/or using the ticket, the ticket purchaser and ticket user accepts these ticket terms and conditions.

2. Payment terms

The amount of the admission fees is determined by the current price lists for the ADAC TOTAL 24h-Race and ADAC Qualifikationsrennen 24h-Race. Orders will generally be made by advance payment (credit card, EC card, direct debit, bank transfer or cash). The invoice amount must be paid within the payment period stated on the invoice. If payment is not made within the deadline or if there is insufficient funds in the account, ADAC Nordrhein e.V. shall be entitled to cancel the order without replacement or to block the corresponding tickets electronically.

Tickets sent to the customer remain the property of ADAC Nordrhein e.V. until full payment has been received. ADAC Nordrhein e.V. expressly reserves the right to assert claims for damages in this case.

3. Ticket shipment

Tickets will be shipped at the customer’s expense and risk, unless there is gross negligence or intent on the part of ADAC Nordrhein e.V. or the persons commissioned by it. ADAC Nordrhein e.V. shall select the company commissioned to dispatch the tickets.

4. Complaints

Upon receipt, the purchaser is obliged to check the tickets for correctness with regard to number, price, date, event and venue. A complaint about incorrect tickets must be made by the customer immediately (within three working days) after receipt of the tickets and in writing by e-mail or by post to the contact address of ADAC Nordrhein e.V. stated in section 10. The postmark or the transmission protocol of the e-mail shall be decisive for compliance with the complaint deadline. After expiry of the complaint period, there is no entitlement to the return or reordering of tickets.

5. Return/refund of tickets

An exchange of tickets is generally excluded. Tickets lost or destroyed by the customer will not be replaced or refunded. The ADAC Nordrhein e.V. shall be free to decide on a case-by-case basis whether to accept the return of tickets or to refund admission fees as a gesture of goodwill. In the event of a postponement of the event, in particular due to force majeure and/or official protective measures, in particular within the framework of Corona protection measures or for reasons regarding the protection against terrorist actions, there shall be no entitlement to a refund of the admission fee. The same applies in the event of the event being cancelled. Tickets remain valid in any case. If an event is cancelled, the ticket holder will be refunded the admission fee upon return of the original ticket to the advance booking office where the ticket was purchased. No handling or shipping fees will be reimbursed in the event of a refund.

6. Transfer of tickets

In order to prevent acts of violence and criminal offences in connection with attendance at the event, to enforce bans imposed by the authorities or due to an urgent dangerous situation, to prevent the resale of tickets at excessive prices and due to legal and official requirements, in particular in connection with the Corona pandemic, it is in the interest of ADAC Nordrhein e.V. and the safety of the spectators to restrict the transfer of tickets. Tickets are therefore sold exclusively for private use. In particular, the ticket holder is prohibited from,

– offering tickets for sale at internet auction houses;

– selling tickets on a commercial and/or industrial basis without the express prior written consent of the ADAC Nordrhein e.V;

– in the context of a private transfer, selling the tickets at a higher price than that stated on the tickets;

– transferring or using tickets for the purposes of advertising, marketing, as a bonus, promotional gift, prize or as part of an unauthorised hospitality or travel package without the express prior written consent of ADAC Nordrhein e.V..

At the request of the Club, the customer is obliged to provide the name, address and date of birth of the new ticket holder in the event of a transfer of the ticket to another person.

If a ticket is used for the aforementioned inadmissible purposes or if the ticket holder violates these ticket conditions in any other way, the ticket shall become invalid. In this case, ADAC Nordrhein e.V. is entitled to block the ticket – also electronically – and to refuse the ticket holder access to the event site without compensation or to expel him/her from the event site.

For each violation of the aforementioned prohibitions, the ticket holder undertakes to pay an appropriate contractual penalty to ADAC Nordrhein e.V., the amount of which shall be determined by ADAC Nordrhein e.V. at its reasonable discretion and which may be reviewed by the competent court in the event of a dispute. Further claims for damages shall remain unaffected by this. In addition, ADAC Nordrhein e.V. reserves the right to exclude persons who violate these prohibitions from purchasing tickets in the future, to impose a ban on their participation in the event and/or to initiate further measures under civil and/or criminal law.

7. Right to one’s own image

During the entire event, images of the vehicles, the participants and also the spectators will be recorded.

By using a ticket, the ticket holder declares his/her revocable consent that the organiser may use the film, photo and video material without restriction, also for the purpose of further marketing. The ticket holder transfers to the organiser, without restriction and free of charge, all rights (copyright / right to one’s own image, etc.) that may arise in connection with the creation of the aforementioned material.

8. Use of the ADAC TOTAL 24h-Race logo / use of brand names

For each case of use of the logo or use of the brand names ADAC or 24h-Race or other reference to ADAC Nordrhein e.V., which has not been agreed in writing with ADAC Nordrhein e.V., the ticket holder undertakes to pay an appropriate contractual penalty to ADAC Nordrhein e.V., the amount of which shall be determined by ADAC Nordrhein e.V. at its reasonable discretion and which may be reviewed by the competent court in the event of a dispute.

9. Event regulations

Admission to the venue is only possible with a valid ticket, regardless of age. Holders of discounted tickets are obliged to show an identity card or other proof of entitlement to the discount on request. ADAC Nordrhein e.V. shall be entitled to exercise domiciliary rights at any time.

By attending the event, the ticket holder submits to the event regulations. In the interest of safety and an orderly and smooth running of the event, the ticket holder is obliged to follow the instructions of the police, the ADAC Nordrhein e.V., the security personnel and the marshals on the event site. Each ticket holder is required to cooperate with the police, the ADAC Nordrhein e.V. staff and the security personnel in the verification of his/her identity and to tolerate the confiscation of prohibited items in his/her possession. Pyrotechnic objects, in particular fireworks or smoke candles, weapons of any kind and similar dangerous objects, illegal drugs or other objects that may be detrimental to the enjoyment of the event or the comfort or safety of other visitors, participants or event staff are prohibited.

The same applies to advertising, commercial, political or religious objects of any kind, including banners, signs, symbols or flyers. The aforementioned objects may not be brought onto the event premises; the organiser is entitled to take them into temporary custody. The uttering or spreading of offensive, sexist, racist, xenophobic or right-wing radical slogans is prohibited.

Persons under the age of 13 are not permitted to enter the pit lane. It is also forbidden to climb on or over barriers.

Persons who are under the influence of alcohol or drugs, who behave in a violent manner or against public order, or who give rise to concerns of such behaviour, may be expelled from the event site.

Ticket holders are not permitted to record sound, images, descriptions or results of the event (except for private purposes) or to transmit or distribute them in whole or in part via the Internet or other media (including mobile communications) or to assist other persons in such actions without the prior consent of the Club. Equipment or devices that may be used for such activities may not be brought into the event venue without the prior consent of ADAC Nordrhein e.V.. Photographs and images taken by ticket holders at an event may solely be used for private purposes. Any commercial use, by whatever means and by whomever, is subject to the prior written consent of ADAC Nordrhein e.V.

The unauthorised sale of drinks, food, souvenirs, clothing, promotional items, fan articles and/or other commercial items is prohibited. For each violation of the aforementioned prohibitions, the ticket holder undertakes to pay an appropriate contractual penalty to ADAC Nordrhein e.V., the amount of which shall be determined by ADAC Nordrhein e.V. at its reasonable discretion and which may be reviewed by the competent court in the event of a dispute.

Further claims for damages shall remain unaffected by this. In addition, ADAC Nordrhein e.V. reserves the right to exclude persons who violate these prohibitions from purchasing tickets in the future, to ban them from participating in events and/or to initiate further measures under civil and/or criminal law.

10. Contact

Ticket orders or queries regarding ticket sales can be addressed to the Club via the following contact options:

ADAC Nordrhein e.V.

Sport and Local Club Support

Luxemburger Strasse 169

50939 Köln

11. Exclusion of liability

The presence on the event grounds is at the participant’s own risk. ADAC Nordrhein e.V. shall only be liable, irrespective of the legal grounds, for damage caused by it, its legal representatives or vicarious agents through intent or gross negligence, unless essential contractual obligations are affected. Except in the case of intentional acts, the liability of ADAC Nordrhein e.V. shall be limited to compensation for the foreseeable damage typical of the contract, unless there is a grossly negligent breach of essential contractual obligations.

12 Data processing/data protection

All personal data provided by the customer shall be processed by the Club in compliance with the data protection provisions applicable to the contract. The data, in particular name, address, telephone number, e-mail address, bank details, etc., shall be collected, processed and used by ADAC Nordrhein e.V. in an automated procedure to the extent necessary for the grounds, arrangement or amendment of the contractual relationship. The Club is entitled to transfer the data to third parties commissioned by it with the execution of the purchase contract, insofar as this is necessary for the fulfilment of the concluded contract. Further data protection information in accordance with Art. 13 GDPR can be found here: https://www.adac-nrh.de/dsi-131

13 Place of performance/place of jurisdiction

The sole place of performance for delivery, service and payment shall be the registered office of ADAC Nordrhein e.V.. If the contractual partner is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, if it has no general place of jurisdiction in Germany or if its place of residence or habitual place of residence is unknown at the time the action is brought, the exclusive place of jurisdiction for all disputes arising from and in connection with the contractual relationship shall be the registered office of ADAC Nordrhein e.V. In the case of cross-border contracts, the registered office of ADAC Nordrhein e.V. shall also be agreed as the exclusive place of jurisdiction for all disputes arising from the contractual relationship.

14 Final clause

If any provision of these Ticket Terms and Conditions is or becomes invalid, ineffective or unenforceable in whole or in part, the validity of the contract and the remaining provisions shall not be affected thereby. The law of the Federal Republic of Germany shall apply exclusively.

(Status April 2021)